Our Safety charter

COVID-19

Dear guest,

 

We are committed to respecting the instructions and recommendations of the public authorities to combat COVID-19 and to ensure your safety and that of our teams.

 

In true Maison & Bastide Chanzy’ s tradition and spirit, we are doing everything to make your stay as pleasant and enjoyable as possible, while respecting these constraints.

 

Our employees commit to:

 

• Respecting the instructions and recommendations of the public authorities for combatting COVID-19.

 

• Welcoming a limited number of guests.

 

• Respecting the health protocol of Maison & Bastide Chanzy.

 

• Using anti-virus products.

 

• Respecting barrier gestures.

 

• Respecting physical distancing.

 

• Wearing masks and disposable or washable gloves.

 

• Regularly wash their hands with soap.

 

• Using hydroalcoholic solution.

 

• Taking holidays in case of COVID-19 symptoms.

 

 

Guests commit to:

 

• Wearing a mask upon arrival.

 

• Wearing a mask in all public areas.

 

• Open the window when leaving the hotel room, for the safety of our staff.

 

• Put all bed and bath linen to be changed in the bath/shower.

 

• Place all waste in a closed bin.

 

• Respect all instructions and physical distancing. 

 

Common spaces:

 

• Provide hydroalcoholic solution for customers in the common space.

 

• Provide hand washing facilities.

 

• No reception but self check-in/self check-out to avoid contacts. (when it is possible)

 

• Increased cleaning/disinfection procedures at all points of contact: door handles, switches, door pushbuttons, stair railings…etc.

 

• Systematic disinfection of room keys/locks.

 

• Payment by credit card and sending the invoice by email.

 

• Disinfection of the card payment terminal after each use.

 

• E-guides sent by mail 

 

 

Breakfast and dinner:

Only on reservation

 

In order to avoid any interaction:

 

• Breakfast delivered in-room or in the dining-room.

 

• No Lunch nor Dinner served currently.

 

Each breakfast basket/tray is prepared by a member of staff wearing a mask and gloves. The basket/tray will be placed in front of the door.

 

When finished, the customer places the basket/tray outside his room, in front of the door. No physical contact between the customer and a member of staff.

 

Accommodations:

 

• Each employee has her/his own, personal cleaning kit. This kit will be disinfected and/ or renewed between each of the rooms.

 

• Thorough cleaning/disinfection of the entire bedroom, bathroom and WC with anti-virus products.

 

• Cleaning only at the request of the guest.

 

• On request, a set of clean linen is available every day.

 

• We ask our guests to leave the bedroom window open on departure.

 

• Between each room occupancy, all linen and all welcome products, including non-used items, are systematically changed.

 

Stay safely with us !